Returns, Refunds & Exchanges

We offer a 30 Night Risk-Free Trial on eligible products, giving you 30 days from the date of delivery to request a return if you’re not satisfied.

To begin your return, please contact  service@softgoy.com

 

Returns

• Returns must be initiated within30 days of receiving your item.
• Eligible items must be either unused and in their original packaging, or used and washed before returning.
• Returns submitted after the 30-day period will not be accepted.
• Return shipping costs are the responsibility of the customer.

Return address:

• RM03, 24/F, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds & Store Credit

• Refunds will be issued to your original payment method within 3–5 business days of your return being delivered to our warehouse and approved as eligible.
• Please allow up to 5 additional business days for the funds to appear in your account.
• If you opt for store credit, a gift card will be automatically emailed once your return is marked as delivered.

 

Faulty or Incorrect Items

If your item is faulty or incorrect, do not submit a return via the portal. Instead:

• Email our team at service@softgoy.com with a clear photo of the issue.
• We’ll assess the item and arrange a replacement or refund, depending on the situation.

For any questions or assistance, contact us:
📧 service@softgoy.com